Sales and Refunds

Effective Date: June 23, 2024

1. Introduction

Welcome to Dreamland Travel. This Sales and Refunds Policy outlines the terms and conditions regarding the purchase of our travel services and products, including booking, payment, and refund procedures. By making a purchase with Dreamland Travel, you agree to this policy.

2. Bookings

2.1 Availability

All travel services and products offered by Dreamland Travel are subject to availability. We strive to provide accurate availability information, but we cannot guarantee that any service or product will be available at the time of booking.

2.2 Booking Confirmation

Upon successful booking, you will receive a confirmation email containing the details of your purchase. Please review the confirmation carefully and contact us immediately if you notice any discrepancies.

3. Pricing and Payments

3.1 Pricing

Prices for travel services and products are displayed in USD and are subject to change without notice. Prices do not include taxes, fees, or other charges unless otherwise specified.

3.2 Payment Methods

We accept the following payment methods:

Credit cards (Visa, MasterCard, American Express)
Debit cards
PayPal
Bank transfers

3.3 Payment Terms

Full payment is required at the time of booking unless otherwise specified. By providing payment information, you authorize Dreamland Travel to charge the specified amount to your chosen payment method.

4. Changes and Cancellations

4.1 Changes to Bookings

If you need to make changes to your booking, please contact us as soon as possible. Changes are subject to availability and may incur additional fees. Certain bookings may be non-changeable or subject to specific terms and conditions.

4.2 Cancellations by Customer

If you need to cancel your booking, please contact us immediately. Cancellation policies vary depending on the service or product booked and will be specified at the time of booking. Refund eligibility and amounts will be determined based on the applicable cancellation policy.

4.3 Cancellations by Dreamland Travel

In the rare event that Dreamland Travel must cancel your booking, we will notify you as soon as possible and offer the following options:

A full refund of the amount paid
An alternative service or product of comparable value, if available

5. Refunds

5.1 Refund Eligibility

Refund eligibility depends on the specific terms and conditions of the service or product purchased and the timing of the cancellation. Not all bookings are eligible for refunds. Please refer to the cancellation policy provided at the time of booking for details.

5.2 Refund Process

To request a refund, please contact our customer support team. Approved refunds will be processed to the original payment method within 14 business days. The time it takes for the refund to appear in your account may vary depending on your financial institution.

5.3 Non-Refundable Services and Products

Certain services and products, such as last-minute bookings, special promotions, and non-refundable fares, are not eligible for refunds. These will be clearly marked at the time of purchase.

6. Travel Insurance

We strongly recommend purchasing travel insurance to protect against unforeseen events that may affect your travel plans. Travel insurance may cover cancellations, medical emergencies, lost luggage, and other travel-related issues. Dreamland Travel is not responsible for any losses or expenses incurred due to insufficient or lack of travel insurance.